This Privacy policy was published on February 16th, 2025.
BACKGROUND
Mosster Services Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, mslimited.uk and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is accepted, when you visit or submit a form on this Site.
DEFINITIONS AND INTERPRETATION
In this Policy the following terms shall have the following meanings:
- “Account” | means an account required to access and/or use certain areas and features of Our Site;
- “Cookie” | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our
INFORMATION ABOUT US
Our Site is owned and operated by Mosster Services Limited, a limited company registered in England under company number 12885405. Registered address: 14/2E Docklands Business Centre, 10-16 Tiller Road, London E14 8PX.
- Data Protection Officer: Mosster Services Limited.
- Email address: [email protected].
- Telephone number: 0203 916 6465.
WHAT DOES THIS POLICY COVER?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
WHAT IS PERSONAL DATA?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
WHAT ARE MY RIGHTS?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in below.
- The right to access the personal data we hold about you. Below will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in below to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we Please contact us using the details in below to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. we do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in below.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. we would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in below.
WHAT DATA DO YOU COLLECT AND HOW?
Depending upon your use of our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. For more information about our use of Cookies and similar technologies and our Cookie Policy visit mslimited.uk/cookie-policy. We do not collect any personal data relating to children and data relating to criminal convictions and/or offences.
| Data Collected | How We Collect the Data |
|---|---|
| Identity information (e.g. Name) | – Directly from you via our online forms (e.g., “Contact” form, “Let’s Build the Website” form, onboarding form). – Via email or phone communications if you provide this information directly. |
| Contact information (e.g. Address, Email address, Telephone number) | – Directly from you when you fill out forms on our website (e.g., onboarding form requesting address, phone number, email). – Direct communication (e.g., when you email or call us and provide contact details). |
| Business information (e.g. Business name, Job title, Profession/Industry) | – Provided by you in our onboarding forms, proposals, or other communications (e.g., “Business Name,” “Business Industry/Field”). |
| Payment information (e.g. Card details, Bank account numbers) | – Through our secure payment portal or invoicing system (if you pay via credit card/bank transfer). – Directly from you when you provide payment details in writing or over the phone. |
| Profile information (e.g. Preferences, Interests, Login details, Purchase history) | – If you create an account or otherwise provide preferences/interests (e.g. selecting services on a form). – Automatically if you choose to store account or login details on our website (if such functionality is offered). |
| Technical information (e.g. IP address, Browser type and version, Operating system) | – Automatically collected via cookies, server logs, or analytics tools when you visit our website. – From third-party analytics (e.g. Google Analytics) which collect device information, browser details, and IP addresses. |
| Data from third parties (e.g. Technical information, Contact information, Profile information) | – From service providers that help process payments, analytics, or marketing. – From publicly available sources (e.g., LinkedIn, business directories, social media) if relevant to providing our services. |
HOW DO YOU USE MY PERSONAL DATA?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will may use your personal data, and ourlawful bases for doing so:
| What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
| [Registering you on ourSite.] | – Identity Information (e.g., Name) – Contact Information (e.g., Email) | Performance of a contract (to create an account and provide our services) |
| [Providing and managing your Account] | – Identity Information (Name) – Contact Information (Email, Telephone) – Profile Information (e.g., login details) | Performance of a contract (necessary to manage your account) |
| [Providing and managing your access to ourSite] | – Identity Information (Name) – Contact Information (Email) – Technical Information (IP address, browser type/version) | Performance of a contract (to enable site functionality) and/or Legitimate interests (to maintain secure and effective site access) |
| [Personalising and tailoring your experience on ourSite] | – Profile Information (preferences, interests) – Technical Information (usage data, cookies) | Consent (if cookies or tracking require opt-in) and/or Legitimate interests (to improve user experience) |
| [Administering ourSite.] | – Technical Information (IP address, browser details, usage logs) | Legitimate interests (site security, performance, and troubleshooting) |
| [Administering ourbusiness.] | – Business Information (business name, profession/industry) – Identity & Contact (as needed for administrative tasks) | Legitimate interests (to manage daily operations) and/or Legal obligations (e.g., record-keeping) |
| [Supplying our{products} AND/OR [services] to you.] | – Identity & Contact (Name, Email, Telephone) – Payment Information (if applicable) – Business Information (where relevant) | Performance of a contract (fulfilling your order or service request) |
| [Managing payments for our{products} AND/OR [services].] | – Payment Information (card details, bank account numbers) – Identity & Contact (for invoicing and receipts) | Performance of a contract and/or Legal obligations (financial regulations and record-keeping) |
| [Personalising and tailoring our{products} AND/OR [services] for you.] | – Profile Information (preferences, interests) – Business Information (if relevant to tailoring services) | Legitimate interests (to customize offerings) and/or Performance of a contract (where personalization is part of the service) |
| [Communicating with you.] | – Identity & Contact Information (Name, Email, Telephone) | Performance of a contract (service updates, queries) and/or Legitimate interests (responding to inquiries, support) |
| [Supplying you with information by [email] AND/OR [post] that you have opted-in to (you may opt-out at any time by <insert method>).] | – Identity & Contact (Name, Email, Mailing Address) | Consent (for marketing communications) and/or Legitimate interests (to keep customers informed of relevant news/offers) |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our products AND/OR services. You will not be sent any unlawful marketing or spam. we will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Third Parties whose content appears on our Site may use third-party Cookies, as detailed below. For more information on controlling cookies see below. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
we will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details below.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
HOW LONG WILL YOU KEEP MY PERSONAL DATA?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How Long We Keep It |
|---|---|
| [Identity Information including (e.g. name, title, date of birth, gender)] | We retain identity data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Typically, this is up to 6 years after our last interaction or the end of your contract with us, in line with UK limitation periods. |
| [Contact information including (e.g. address, email address, telephone number)] | Contact details are kept while we are actively providing services or communicating with you. After our relationship ends, we typically retain these details for up to 6 years to manage ongoing queries, disputes, or legal obligations. |
| [Business information including (e.g. business name, job title, profession)] | We keep business-related information for as long as necessary for legitimate business interests (e.g., record-keeping, audits). Typically, this is up to 6 years following the end of our working relationship, though some records may be kept longer if legally required. |
| [Payment information including (e.g. card details, bank account numbers)] | In compliance with HMRC and other legal requirements, financial records are generally retained for at least 6 years after the end of the tax year they relate to. Card details are stored only as long as necessary for processing transactions, and thereafter securely deleted or tokenized. |
| [Profile information including (e.g. preferences and interests, username and password, purchase history)] | Profile information is kept while you maintain an active account or continue to use our services, and usually for up to 6 years after your last interaction for possible queries or disputes. Login credentials are maintained only as long as required for account access. |
| [Technical information including (e.g. IP address, browser type and version, operating system)] | Technical logs and analytics data are retained for a shorter period—often 12 months—to ensure website security and to analyze site performance. Some data may be kept longer if needed for legal or security investigations, but only as necessary and proportionate. |
HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA?
We will store some of your personal data] within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.
AND/OR
We may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
DO YOU SHARE MY PERSONAL DATA?
We will not share any of your personal data with any third parties for any purposes, subject to the following exception’s.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.
HOW CAN I CONTROL MY PERSONAL DATA?
In addition to your rights under the Data Protection Legislation, set out above, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and OR at the point of providing your details.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
CAN I WITHHOLD INFORMATION?
You may access certain areas of our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
HOW CAN I ACCESS MY PERSONAL DATA?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown below. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
| Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|
PHPSESSID | Used to maintain an anonymized user session by the server. It helps with basic site functionality like login sessions or form submissions. | Yes |
cf_bm | Used by Cloudflare to detect and mitigate malicious visitors, ensuring security and performance. | Yes |
cf_clearance | Another Cloudflare cookie used to manage access after a visitor completes a security check, ensuring legitimate traffic. | Yes |
XSRF-TOKEN | Helps protect the site against Cross-Site Request Forgery attacks (CSRF) by validating form requests. | Yes |
wordpress_test_cookie | A WordPress cookie set to check if the browser supports cookies before other cookies are set. | Yes |
The following third-party cookies may be placed on your computer or device:
| Name of Cookie | Provider | Purpose |
|---|---|---|
_ga | Google Analytics | Used to distinguish users for analytics, measuring site usage to help improve user experience. |
_gid | Google Analytics | Used to distinguish users for analytics, measuring how people interact with the site. |
_fbp | Helps deliver, measure, and improve the relevancy of ads shown on Facebook. | |
IDE | Google DoubleClick | Used to improve advertising and measure the effectiveness of ads across Google services. |
YSC | YouTube | Tracks video views and user interactions with embedded YouTube videos on the site. |
Our Site uses analytics services provided by Google analytics and we also use Facebook Pixel to track. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products AND/OR services offered through it.
The analytics service(s) used by our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.
The analytics service(s) used by our Site use(s) the following Cookies:
| Name of Cookie | First / Third Party | Provider | Purpose |
|---|---|---|---|
_ga | First | Google Analytics | Used to distinguish unique users for site analytics, helping measure how users interact with our site. |
_gid | First | Google Analytics | Used to store and update a unique value for each page visited, enabling analytics reporting. |
_gat | First | Google Analytics | Used to throttle request rate, limiting data collection on high-traffic sites. |
_fbp | Third | Facebook Pixel | Helps deliver, measure, and improve the relevancy of ads on Facebook and track conversions from Facebook ads. |
_hjIncludedInSample | Third | Hotjar | Helps Hotjar know whether a visitor is included in a sample used to generate site heatmaps and behavior analytics. |
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
HOW DO I CONTACT YOU?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
- Email address: [email protected]
- Telephone number: 0203 916 6465
- Postal Address: 14/2E Docklands Business Centre, 10-16 Tiller Road, London E14 8PX
CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.